1989 – 1994: Start of activities
Founded in 1989, Quality Software S.A. (“Company”) is an Information Technology company headquartered in Rio de Janeiro with branches in São Paulo and Curitiba.
Quality Software S.A. is a Brazilian Information Technology company that was founded as a limited liability company by Mr. Júlio Cesar Estevam de Britto and Mr. David Estevam de Britto in the city of Rio de Janeiro in 1989.
Quality specializes in outsourcing projects and operating systems, software and hardware infrastructure and adopts the ONE-STOP-SHOP concept, i.e., it meets all its clients’ IT needs.
In the early 1990s, in a scenario of strong development of the Information Technology market and excellent economic prospects for Brazil, including inflation control and market opening, Quality won its first client, Ceasar Park Hotel, in Rio de Janeiro, who hired the Company to develop asset and inventory management systems.
1994 – 1999 First big success
In 1994, it had its first big Systems and Infrastructure Outsourcing case in the Bozano Group, one of the biggest conglomerates in the country at the time, focusing on this service until the end of the 1990s, thus building solid relationships with its customers and suppliers.
2000 – 2002 New partnerships, new horizons
In the early 2000s, when the global economy was experiencing one of the greatest periods of prosperity and stability in history and the Internet was consolidating its position as a vehicle for mass communication and storage of information, Quality consolidated its market position through partnerships with the world’s leading technology manufacturers: Oracle, BEA Systems and Novell.
In the same year, it started a partnership with CETIP to develop and support its Forward, Derivatives and Options systems, among others.
2003 Opening of a branch in São Paulo
In 2003, with a consolidated market position, Quality opened a branch in the city of São Paulo to enable face-to-face service to local clients and expand its business in the country’s largest city.
2004 – 2005 Investment in education, research and development, and strengthening of partnerships
In 2004, it became the only education center of BEA Systems, a company specialized in software for application infrastructure, currently merged into Oracle. In the following year, Quality opened the Research and Development Center in Manaus to serve Siemens in high-technology projects in the mobile telephony and IPTV (Internet Protocol Television) segments.
2006 Certifications and change from limited liability company to corporation.
In order to take a quality leap in the services rendered, in 2006, the Company obtained the CMMI-2 (Capability Maturity Model Integration) and ISO 9001 (International Organization for Standardization) international certifications and the MPS.BR-F (Brazilian Improvement Software Process) national certification, with the financial support of BNDES, through PROSOFT, a program for the development of the national software and information technology service industry. Quality became a closely held corporation in 2006, with the aim of going public at the end of 2013.
2007 – 2008 Challenges in the search for new clients, new horizons and entry of BNDESPar as a shareholder.
In 2007, with the Brazilian government’s decision to adopt the Japanese Digital TV standard, Siemens decided to close its research and development center in Brazil and sell its mobile phone operation to the Taiwanese company BENQ. At the time, Quality lost 40% of its revenue in a short period of time. This experience instilled the need to disperse the Company’s portfolio as a matter of urgency.
Together with the spirit of technological innovation promoted by the Brazilian Digital TV transition, the technical knowledge of IPTV acquired from Siemens and the need for financial support to drive advances in this technology, Quality Software, in partnership with TOTVS, founded a company called TQTVD Software in 2007. This partnership was maintained until 2010, when the Company transferred its shares of TQTVD Software’s capital stock to TOTVS.
In 2008, the client Domingues e Pinho Contadores, suggested that its IT outsourcing contract with Quality Software be based on a service level agreement. This first experience brought a positive perception of service performance indicators, assessed based on facts and evidence, decoupling person-hour from billing.
The Company’s high profitability, combined with its unique organizational structure and excellence in business management processes and tools, aroused the interest of the BNDES, which believed Quality had great potential for growth and consolidation in the Information Technology market.
In 2008, BNDES Participações S.A. (BNDESPAR) acquired 27% of Quality Software’s capital stock with the clear purpose of making its administrative structure more professional and promote accelerated and sustainable growth.
2009 Market recognition.
After a period of serious turmoil, caused by the uncertainty of the global economy, Brazil showed great potential for growth by attracting the attention of investors, starting a new cycle of economic expansion. In this context, Quality was ranked among the 200 largest Information Technology companies in Brazil in 2009, thanks to massive investment in automation and employee training.
2010 – 2011 Growth of the client portfolio, investments in the BPO unit and mergers.
In 2010, in line with the strategy of focusing on the Business Process Outsourcing (BPO) unit, Quality’s investments led to significant expansion of its client portfolio and operating margins, fueled by the divestment in Digital TV, with the sale of its stake in TQTVD to TOTVS, bringing expected gains related to Quality’s performance that lasted until 2014.
In 2011, driven by client base growth, the Company began seeking to raise its average ticket target. In this context, Quality Software made a major advance when it entered into a new Full Outsourcing contract with Veracel Celulose, not only because of the contract value, but also because of the criticality of the operation and a new component, performance-based variable remuneration.
The adoption of variable compensation in our IT Outsourcing contracts brought a new dynamic to the way the Company positioned itself in its clients’ strategy.
In that same year, Quality also consolidated its position as an expert in Middleware technology, with the acquisition of large customers, such as NET and Infoglobo.
In 2011, it was considered one of the fastest growing small and medium-sized enterprises in the country, according to a study conducted by Deloitte and Exame PME, a fact repeated in 2012, according to Anuário Informática Hoje.
In 2011, the Company opted for the absorption of inactive companies of its economic conglomerate, as they were generating operating expenses and had no prospect of resuming operations. These companies were:
- QS Gerência de Projetos de Software Ltda.
- QS Integração e Suporte Técnico de Informática S/S Ltda.
- QS Digital S/S Ltda.
- OS Tecnologia e Informática S/S Ltda.
- QS Projetos de Software Embarcados Ltda.
In 2012, Quality Software S.A. shares were transferred to Bering Participações Empresariais S.A., a company engaged in the the purchase, sale, management of equity interests or shares of business organizations.
As a result of the above-mentioned investments, the company grew 11.5% in 2012, with the acquisition of 33 new clients, mainly in the following segments: Oil & Gas, Legal and Technology, leading to a 20% increase in the active client base and improving the Company’s growth prospects for the next four years.
In 2013, Bering shareholders decided to wind up Bering Participações Empresariais S.A., with the transfer of its shares to the equity of Quality Software S.A.
2015 – 2017 Growth strategy, acquisitions.
In line with its corporate strategy, the Company grew at a fast pace, expanding its portfolio of existing and new clients in the target markets.
In 2015, the Company acquired two Companies, TechSupply and Latin Tech, which provide GRC (Governance, Risk and Compliance) solutions to the IT market.
In 2017, following the strategy of growth through acquisitions, Quality acquired all the shares of Premier IT, a benchmark in ICT (Information and Communication Technology) Management, with several solutions that expanded the Company’s expertise in the IT services market.
2018 – 2019 Automation and Digital Platforms.
In 2019, we launched the 4Automation, a new line of products and services focused on process automation for clients who want to optimize their business, reduce costs and improve their operational performance. In the same year, through an exclusive partnership with Automation Edge, an Indian company, we began offering even more complete solutions to all our clients.
In September 2019, the Company started operating a new platform, the Electronic Vehicle Registration (“EVR”). The Platform aims to digitally integrate financial institutions with each state’s Detran (the Brazilian equivalent of the DMV) through the registration of auto financing contracts. The platform increases agility, reduces the likelihood of fraud and eliminates “counter” services.